Company name: All Ways Global Limited E-mail: info@awdrecords.com

We currently collect and process the following information:

• Personal identifiers about individuals who have contacted us about our services, including your name, phone number and/or email address
• IP address and basic information about your device
• Any information you provide when contacting us
• Information about how you interact with the website

Most of the personal information we process is provided to us directly by you:

• You contacted us with an interest in our services either by email or one of the other methods listed on our contact page (including social media).
• We use the information that you have given us in order to keep operating our business (to provide services in return for a fee and to keep proper records of services completed) and because it is in our legitimate interests to make sure we can effectively and properly respond to your enquiry.

We use the information you provide to us for a combination of the following reasons:

• Respond to enquiries about our services
• To effectively review music submissions
• Maintain and improve the website
• Understand how people interact with the site
• Monitor website security and performance
• To send you marketing where you have expressed an interest in our services and where we have a legitimate interest to do so.

Where you have opted in to receive marketing, we may use your name and email address to send you marketing in line with the preferences you have provided and will only use your personal data in this way with your consent.

You can unsubscribe from receiving marketing at any time by contacting us at info@awdrecords.com or, where relevant, by following the unsubscribe link in any marketing communication you receive from us.

• We keep personal information only for as long as it is reasonably required for the purpose it was collected, unless we are legally required to retain it for longer.
• To determine the appropriate retention period of personal data, we consider the amount, the nature and sensitivity of personal data, the potential harm from unauthorised use or disclosure, the purposes for which we process the information and whether we can achieve these purposes by holding the data for a shorter period.
• You are also entitled for us to erase your data at any time without explanation, contact us at info@awdrecords.com to do so.

• We do not knowingly collect personal data from children who are under the age of 13 (or the age otherwise defined under applicable law) without parental or guardian consent or unless permitted by applicable law.
• Where relevant that you provide personal data about a child when making an enquiry (such as the child's name, age or other relevant details), you confirm that you have the authority to provide that information and consent to its processing for the purposes of fulfilling the booking.
• We will handle any such personal data relating to minors with appropriate care and in accordance with applicable law.

• Where we store your personal data on third party servers, we ensure it receives the appropriate protection required by law.
• Where we store your personal data on an in-house server access is restricted to staff or contractors who need it to do their jobs.
• We use password protection and conduct regular security reviews to stop unauthorised access or data loss.

We may share your data with third party partners and service providers. This includes but is not limited to:

• Cloud or Microsoft storage systems and/or other third-party hosting providers to help us improve the platform and services we offer.
• Regulators/Authorities/Enforcement Agencies if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. This includes exchanging your personal data with other companies and organisations for purposes of fraud prevention.

• We use PostHog, an analytics service, to help us understand how the website is being used. PostHog provide us with product analytics for our platform to help us improve.
• Consent is required before PostHog cookies are set.
• Cookie preferences can be managed through the controls available on the website.
• For more information about how PostHog use your data visit https://posthog.com/privacy

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@awdrecords.com if you wish to make a request.

We may revise this Privacy Policy from time to time as the website, our services or the way we use information changes. The latest version will always be available on this page.

If you have any concerns about our use of your personal information, you can make a complaint to us at [insert email address and phone number]

• We will acknowledge and respond to your complaint within 30 days and aim to resolve the complaint efficiently.
• We will carry out an investigation and inform you of any updates on your complaint. You will be notified of the outcome of your complaint.

You can also complain to the ICO if you are unhappy with how we have used your data or handled your complaint.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk